Overview
Spectrio' media systems require a constant connection to the Internet in order to operate properly. Customers may connect their media systems using a “hard-wired” Ethernet cable, or wirelessly using a WiFi router/access point.
Typically, customers do not encounter issues when connecting their media systems to the Internet. However, the configuration of certain customers' networks can present connectivity issues that must be addressed in order for the access point to connect to the Internet. This article focuses specifically on issues that may arise due to being installed at a facility that uses the Epicor ERP system.
Who to Contact
Customers must contact their Epicor Local Platform Specialist (LPS) for assistance with installing their media system.
Media System Connectivity
Customers using an Epicor system MUST ensure that the access point is NOT placed “inside” of the network firewall that protects the store's business information systems (POS systems, etc.), which is typically a SonicWALL firewall system. There are two acceptable ways to connect the access point to the Internet.
Connect to SonicWALL
Note: These steps should be performed by the customer's Epicor Local Platform Specialist (LPS).
Connect an Ethernet cable to a SonicWALL Port using a Portshield Network (192.168.150.0/24 recommended) other than the one used for the store's primary business systems. Connect the other end of the Ethernet cable to a WiFi router/access point, or directly to the media system itself.
- The network interface must be configured to supply an IP address to the access point using DHCP. Normally this will be limited to 5 IP addresses.
- Create a New Zone and only check the “Trusted Network” box.
- In this scenario, the WiFi router/access point bypasses the switch that connects the customer's business systems to the SonicWALL.
Connect to DSL/Cable Modem
Note: These steps should be performed by the customer's Epicor Local Platform Specialist (LPS).
Connect an Ethernet cable to the DSL/cable modem. Connect the other end of the Ethernet cable to a WiFi router/access point, or directly to the media system itself.
- The customer must have at least one public IP address that is not in use.
- The customer's ISP must supply a DHCP address to the access point.
- In this scenario, the WiFi router/access point sits “outside” of the protected area of the customer's network.